Shipping policy

Processing

Orders are processed and shipped within 24 hours of payment approval. Orders placed after 12:00 PM Eastern on Friday, on weekends or on official holidays ship the next business day.

Shipping rates

• United States: on orders of $50 or more, any shipping option that costs $15 or less is free. Faster options that cost more than $15, such as overnight delivery, are charged at the rate shown at checkout. Orders under $50 pay the USPS or UPS rate shown at checkout.
• United Kingdom and Canada: $20 flat rate, free on orders of $75 or more. Delivery takes 6–12 business days, and duties and taxes are included, so there's nothing extra to pay on arrival.
• Other countries: carrier rates are shown at checkout.

Delivery options, costs and estimated delivery times are shown at checkout before you pay, and in your order confirmation.

Shipping address

Your shipping address is checked at checkout. If it can't be verified you'll be asked to correct it. For help, call Customer Service at 1-732-745-2626.

Tracking your order

When your order ships, we email you a confirmation with a tracking link. You can also check your order status by signing in to your account, or contact Customer Service at customerservice@watchitude.com.

Damaged, wrong or missing orders

If your order arrives damaged, defective or wrong, contact us and we'll make it right, including the shipping cost.

If your order doesn't arrive, contact us and we'll work with you and the carrier to resolve it as quickly as possible. We may ask for a written confirmation from you to support a claim with the carrier.

Returns

Returns are covered in our Refund policy: 30 days from delivery, no exchanges, and the customer pays return shipping.