SHIPPING, RETURNS & EXCHANGES
The delivery options, terms and costs are as indicated on the check-out page before your purchase and within the order confirmation.
WHAT ARE YOUR SHIPPING POLICIES & FEES?
Orders are processed and shipped within 24 hours of credit card approval. Orders after 12:00 PM Eastern Standard Time on Friday will be shipped on the following business day. Orders placed on weekends and official holidays will be processed and shipped on the following business day.
The following shipping options are available:
Standard First-Class USPS Shipping (Arrives within 5-8 business days))
All orders over $12 USD qualify for free shipping.
Orders less than $12 will be charged a $3 shipping fee.
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. Our address verification software package is updated regularly and contains all valid addresses from the United States of America. You will be asked to change your shipping address if this address is not recognized. Should you have any problems with the address validation, please call Customer Service at 1-732-745-2626
HOW CAN I CHECK THE STATUS OF MY ORDER/SHIPMENT?
You may check the status of your order - at any time - by visiting our website and simply clicking on the Order Status* link on the navigation bar at the top of the screen. You can also contact our Customer Service by Email. *Please note you must have an established account to view order status. Actual delivery times will vary based on method of shipment chosen and your geographic location.
Watchitude watches come with a one (1) year warranty on the internal movements of the watch. If such movements prove to be defective in material or workmanship under normal use, Watchitude will replace your watch with the same model or a similar model free of charge.
WATCHITIUDE.COM RETURN & EXCHANGE POLICY
You may return any unworn, undamaged merchandise purchased online from watchitude.com within 14 days (no exceptions) of delivery for a full refund or exchange of the purchase price by mail. Merchandise purchased online may also be returned for an EXCHANGE. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items. If returned by mail, you will need to pay for return shipping, but Watchitude will ship any exchanged item free of charge.
Items must be returned in their original packaging, including gifts with purchase, accessories, and anything else that came with the item.
Batteries, straps and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
HOW TO MAKE A RETURN/EXCHANGE
You may return unworn, undamaged merchandise purchased online from watchitude.com within 14 days (no exceptions) of delivery for a full refund or exchange of the purchase price by mail.
If returned by mail, you will need to pay for return shipping, but Watchitude will ship any exchanged or replacement item free of charge. Shipping & handling fees are non-refundable, except for defective or wrongly shipped items.
Items must be returned in their original packaging, including accessories, and anything else that came with the item. Batteries, straps and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.' Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash unless required by law, or the merchandise is damaged or defective upon delivery.
All return documents (packing slip/return labels) are on the outside of the box in a plastic sleeve.
Please note: All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
Return/Exchange by mail:
To return an item by mail, please follow the instructions on your packing slip. Indicate a reason code and quantity for each item returned and note any reorder instructions. Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. You will need to pay for return shipping. We recommend that all returns and exchanges be sent by FedEx, UPS or USPS with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment.
Return Your Package To:
24A Joyce Kilmer Ave North
New Brunswick, NJ 08901
DEFECTIVE OR WRONG MERCHANDISE
Merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact Customer Service at 732-745-2626 (From 10 AM to 5 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted. You will not be charged any additional shipping fees for replacement items.
HOLIDAY ONLINE RETURN POLICY
The 14 day return policy will be extended to January 31st of the following year for online purchases made between November 11th, and December 31st. As with the standard return policy all merchandise must be unworn and unused and in its original packaging with all original components.
MERCHANDISE NOT RECEIVED
If your item is not received by mail, we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.