FAQ

Q: How long will my watch take to ship?
A: All domestic orders are shipped Free via USPS First Class (3-5 business days) unless expedited shipping is requested. All international orders are shipped by requested selected service.

Q: How long does a battery last?
A: Typically batteries last 1 year

Q: Can I change the battery locally?
A: Yes. The battery type is a SR626 | AG4 | 377/376

Q: My watch stopped working, how do I know if it is a battery problem?
A: Your watch battery should last 1 to 2 years depending on usage and how long it was at the store prior to purchasing.

Q: Do retailers/dealers also sell parts?
A: No. We do not sell replacement Bands / Silicone watch holders. If you have an issue with any part of the watch, please reach out to Customer Service with a detailed description of the problem and we will get back to you within 24-48 hours.

Q: What if I want to change the color of my band?
A: While we currently do not sell parts separately, all of our bands and faces are interchangeable. This means you can change bands and mix and match parts as long as you have 2 or more watches or have a friend that wants to trade parts.

Q: What if I can't locate the model the number on the watch?
A: If you are unable to locate the model number on the case back of the watch, you may email a picture to our Watchitude Customer Service center:

Q: How can I order a watch if I live outside of the US?
A: We currently ship to over 45 countries outside of the USA. Please select desired shipping method at checkout.

Q: How do I get instructions on my watch if they are not listed on the website?
A: You can contact our Customer Service by email under contact us or call our service department for assistance with settings.

Q: I need help setting my watch, who do I contact?
A: You can call our service center or email Customer Service under contact us. You can also check out our tutorial videos online

Q: I need changing my battery, who do I contact?
A: You can call our service center or email Customer Service under contact us. You can also check out our tutorial videos online
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